It is that bad. You’ll have to pay labor. The high and low line pressures when compressor is running are about 125 and 7 respectively, which is about where they were when the compressor was changes (100/0 according to my notes). Yes, Kenmore is a trademark of sears, but it is still the LG compressor that is failing. ... My freezer gets cold on 3 but not on 2 or 1. It is common for these refrigerators to have bad relays , this is why it is running erratic, and probably not sending power down to the compressor, someone who knows what they are doing can replace the relays. That is how it is being handled. Larry Barnes. I just checked for what Jayeff mentioned earlier. Well I can tell you that in my case the compressor voltage was indeed all over the place and the board was fine. That is what Kenmore Elite means, made by another co. 02/03/2019 by We purchased the same unit again. Bonnie Whitt. Got this for free off of craigslist and fixed the fan. I suspect it will not. Open the freezer and depress the light switch on the door. Tony Powell. How do we take it out or put on demo mode?? Well I replaced the compressor in mine and it worked for about 10 months and now is broken again. Expect this. To determine if the start relay is defective, use a multimeter to test it for continuity between the run and start terminal sockets. Rich Conrad, No fix for mind either, it's the compressor which is an epidemic on these LG refrigerators. A: Your Kenmore refrigerator should still work. And they have the nerve to try and up sell extended warranties in person by the Tech and over the phone. Wish we had kept our 1980s fridge, even if it was technically noisier. Basically, the purpose of the fan is to help with evaporation and to move cool air from the freezer down into the fridge section. If you purchased an Elite model you paid for the privilege of having a longer warranty on the sealed system, @jayeff it is an Elite, so that gives me hope!! I almost NEVER replace an LG control board for not cooling issues, Almost 99.99% the bad linear compressor. The Lowe’s and Home Depot warranties are less than $300 for 5 years and you get 30% of it back if you don’t use it. We have started having issues with the freezer staying cold enough to keep food frozen. Another $95 bill and nothing to show for it. Unfortunately, this was the only real option I had at the time. Mine is doing the same thing but on the fridge diagram it states to replace the main control board if it fails that test. @Melissaann501 did you get any news on possible solutions? The evaporator fan, the condenser fan or both? To determine if the fan motor is defective, first check the fan blade for obstructions. So the compressor has not failed this time, but for some reason the refrigerator evap is not cooling. We called a tech out. To determine if the fan motor is defective, first check the fan blade for obstructions. So is it the defrost mode not turning off? We are reasonable people, spending our hard earned money on a piece of junk. This type of pressure you definitely don’t want to see especially with it running into a vacuum state. Got a tech out to look at it and he pulled the drawer completely off and said there was no freeze pattern which means the compressor isn’t working. Same issue, same problems. I took the cover for the evaperator coils off and the fan started running. Please help if anyone has an answer to the issue. Michelle Smith. My wife is not happy as less than 3 years later we are in the same situation and waiting for the sears third party to come out and tell us what’s wrong. 05/02/2020 by Just last week I decided to put my refrigerant gauges on the system and exactly what i had expected, when i checked out the pressures on the gauges the high side gauge was reading approx 110 PSIG so i knew that the compressor was trying to push the gas, and the low side was in the negative side where it was actually in a vacuum. If your brand new Kenmore refrigerator is not cooling, it's likely the problem is more complicated than any quick fixes to the display. Unfortunately, I cannot get any info as to whether it will apply to Kenmore branded LG systems like mine. Tip The freezer in a Kenmore freezer may not keep food frozen for numerous reasons such as frozen evaporator coils, leaky refrigerator hoses, a too-crowded freezer, a clogged defrost … Two things to do would be to defrost the system by turning it off. The best thing I found out to do is to call Sears and have a service tec. Even after I replaced the compressor it took hours for the pressures to stabilize and about 24 hours before the thing cooled properly. I know way more then I’d like about Refrigerators. Cooling and freezing makes us happy and I don't think it's an unacceptable request. Check the fan at five-minute intervals; it does not … Top is near 40-47 and freezer below is high 20s. They have a poor reputation for quality and service. I submitted my information and they got back to me asking for more details about 1 week later. Finally, if the motor does not run at all, use a multimeter to test the motor windings for continuity. They give a ten year warranty on the sealed system parts only. melissaann501. Im already leaning towards the compressor failing. Once you access the ice fan, you may find excessive frost in this area and on the evaporator that could be causing your cooling problem and fan problem. When the refrigerator and freezer are not cooling, first check if the machine is plugged in and powered on. Close and open door and listen if you can hear it start / stop with door close / open. appliance repair. Now we are registering cooler than the selected setting and food is freezing in the fridge. Also when you purchase the water filters after the first one, you can submit the receipt and get half your money back during the 5 years.) Fridge works fine now but it seems to run 45 mins at a time to an hour and only shut off for 4-5 min or so and then compressor kicks back on… any ideas? It usually occurs once every 8 -12 hours of the fridge running and lasts for about 20-30 minutes. Then making %#*@ sure that he or she either blows out the entire system with nitrogen or even better yet flush out the system with FJC 2032 Flush Solvent to get rid of these particles. We have the same issues. That's what Sears did. If there is frost/ice forms in a frost free freezer and the refrigerator is not cold enough Ahhhh, the classic symptom of a frozen coil/air return duct. This is second time in 3 years. Repair guy says it’s the Freon and can’t be fixed. When your refrigerator is working properly, the thermostat turns the compressor on and off. Did it have the correct pressure? I have the same issue. The evap fan blows cold air throughout the freezer and also into the fridge as well. So the refer is staying cold at the bottom but the top is warm. I took off the panel inside and the fan up there is not working. Anyway when this fridge runs for awhile the refrigerant and or mineral oil starts to break down this coil and cause contaminants to float within the system, sure the filter/dryer catches these particles but over time this dryer starts to become plugged and pose problems for the entire system. Is the evaporator getting icy cold? 07/29/2020 by If they can’t fix it, they replace it. Is your freezer cold and operating, but the refrigeragtor is warm, replace the frreezer light switch! One more thing to think about, if by some chance the service tec didn’t use dry nitrogen to pressurize and flush out debris within the system after installing the new compressor then the system could still be contaminated and another failure is bound to happen. Kenmore Elite 795.7402 is notorious for linear compressor issues. To determine if the thermostat is defective, rotate the thermostat from the lowest setting to the highest setting and listen for a click. But I am praying they honor fixing the sealed system as my 5 years was up February 19, it quit working in April and they are taking over a month to get out to my house =(. Call out fee $99 wait 3-4 weeks for technician to return and install new compressor another $260. Now they are on the hook for parts, labor, service calls. Very pleased! The average refrigerator lasts about 14 years, give or take. New Kenmore refrigerators models should be running from 40-80% of the time, depending on temperature settings and how often the doors are opened. Fridge is still down. so I changed it to the next size 0.040 I.D. The compressor should have a 10 year warranty. I do, however, appreciate your assistance Jeanette! Thanks to all. Hold times are long. Wow…. It had the exact same symptoms you describe. Good luck. In the meantime we have bought a Whirlpool. Freezer ok. They dissipate heat as refrigerant passes through them. Next, verify the machine has not been set on demo mode, which stores use to keep the lights and display on without wasting electricity on cooling. Fast $500 and regular work every 2-3 years. This video from Sears PartsDirect explains how to troubleshoot problems with your refrigerator when it's not cooling, including checking for frost buildup and faulty components such as the evaporator fan, the compressor and the temperature sensor. and this unit now purrs like a kitten.. And compressor stays nice and cool!!! Any updates? I know you said that you checked the refrigerant but do you know that for the Kenmore Elite series appliances (refrigerators) that there is a warranty of Five Years on the Sealed Refrigerant System and Ten Years on the Linear Compressor This is not as good as it sounds. Is it really the compressor that goes bad? Sears repairman came out and said the compressor needed to be replaced. Sound absolutely wrong, well it is. (Just an FYI, the Sears 5 year warranty was over $1000 so we didn’t get it. It was all over the place like the other measurement. The next day it started working and has worked now for several months. Then, IF the fan is working, check the duct work which allows the fan to blow the cold freezer air into the fridge part. The entire refrigerator is not cooling . Called local repair guy, paid a $30 service call, said was out of freon. No, GE fridges have the bad relay on the 942 board, NOT the LG/Elite models. I don’t know, but it doesn’t cost anything to try and see if it works. What a cluster. Hello can you send photo of the valve you replace, are you located in new jersey if so i would like you to service my kenmore, 02/21/2020 by 01/24/2019 by It has been working perfectly for a couple months now (34 fridge and 0 freezer holding steady), but from what I've read I don't expect it to last too long. I have the 795.74022.411 Kenmore Elite Refrigerator temp varies between 39-53 degrees. I took the back cardboard off and vacuumed out a lot of dust, but after I plugged it back in I noticed the fan is not running. The freezer fan not working to get cold air to the refrigerator can cause loss of food due to spoiling, sickness due to consuming bad food, and even an increase in your utility bill as the fridge continues to try to pump cold air with no circulation from the fan. The sealed system only has the 5 years warranty, Scroll down to Kenmore Elite Home Appliances. If not, it can actually put out enough heat to prevent the refrigerator from cooling. You can then turn the thermostat switch back into the "On" position. Same problem here. If so, the vent is clogged. They will charge you about $300-$500. It is a guessing situation. Don't buy from Sears. Has anyone found the fix to this? Check the condenser coils to determine if they are dirty—if the condenser coils are dirty, clean them. Heath witherow. The labor isn’t covered and it cost me $380 and some change to fix it. I spent $3k on a Kenmore Elite model $ 79574023 and the refrigerator and freezer stopped working yesterday. If the unit and fan is iced over, this means that either the defrost heater is not working, the defrost timer is not working, the control board is faulty etc. Check the warranty details because if it is an Elite model it has a longer warranty on the "sealed system" than a standard fridge. Kenmore Elite Ice on Bottom of Fridge Repair. i dont think i remember it running that long and only 4-5 min rest time for the compressor….doesnt seem right to me. Unplug the refrigerator to disconnect electrical power before accessing internal components. So the next morning the fridge is suddenly operating normally again. … Or , simply pry it out of the casing and unplug it. Brought it to repair store and they said it may be the mother board. The fan motor died in my previous fridge, so while I am fixing it I am borrowing a full size Kenmore stand up fridge/freezer from a friend who had it sitting in his garage. Anyone have any idea what is going on? Buyer Beware!!!! If your refrigerator does not stop at all, a refrigerator … Thankfully I used Visa for the warranty purchase and they were able to get my money back. Linda McCoy. If your refrigerator does not stop at all, a refrigerator repair service technician visit might be required. Jeanette Brown-Snyder fred.kawashima, email@example.com It is not just Sears. We all need to get together for a lawsuit. The start relay works in conjunction with the start winding to start the compressor. It's a shady business practice at best. Wait up to eight seconds; the defrost timer will become reset. That's what I did. As a result, the refrigerator will not cool. You should hear the motor start. If they will not shut all the way, The condenser coils are dirty. Here is the link to the warranty provisions. 970-416221. Two days later (today) it started to work again and the temps are now normal. Compressor and freon was covered under warranty but they wanted 600 for labor so i decided to buy a compressor online and install it myself. I see that LG has recently increased their warranty to cover 5 YEARS LABOR!!! Is this fixable? Make sure this fan is audible. I did notice the inside edge of the door was very warm but not now. The day it arrived the fridge started working again after I put it in and out of demo mode several times over several days like someone else here suggested. If the temperature control thermostat does not have continuity at any setting, replace it. when it reaches this usually the ice has already melted, due to heater, and the compressor is started again to drive the freezer back down to 0 deg F (-20 deg C) with the evap fan running. Same answer last year with other technician. I did get a local repair guy to come out as soon as he looked at it he said throw it away and buy a new one. Kenmore elite less than 2 years old stopped cooling/freezing a few months ago. February 5, 2021 I do this all the time, I am a appliance technician. There is no one in our area who fixes LG or Samsung made refrigerators. Thank you for any direction or advice you can provide. Expect to be transferred all over the Philippines and get no answers, except being referred back to pay $50 a month to insure your appliances. Although having said that, failing 1 month out of warranty for such a failure should be taken into account by the manufacturer on what they consider to be a "quality" product. You did say that you checked the freon. I have the same problem. It was very simple to install and it is working like a champ. We are on our second Kenmore junk elite model 795.740 31 cu ft. First stopped cooling with no error codes, called home warranty service and the sent Sears out. Kenmore model 253.62812202 Top Mount Refrigerator. SAVON ANDRE, my email is firstname.lastname@example.org if not can you please recommend somone other than sears. If the windings do not have continuity, replace the evaporator fan motor. The freezer 15-30 degrees? probably still bad, since it was only reading 33VAC. I check the old one with 120 v - Answered by a verified Appliance Technician Model 795.74023.412. The tech guy this year who fixed my Refrig was great, but had to have 5 fixes. Shipping all 7 days! colleen a rock, © 2021 iFixit — Licensed under Creative Commons — Privacy — If they made a bad product, they need to own that 100%. I opted for a new Frigidaire with a 5 year warranty. If the condenser fan motor is not working properly, the refrigerator won’t cool properly. It appears to be a common occurrence for these refrigerators to stop working for no known reason, and Kenmore has no fix for it. The evaporator fan motor draws air over the evaporator (cooling) coils and circulates it throughout the refrigerator and freezer compartments. It is not a 'sears' problem, it is LG. It usually occurs once every 8 -12 hours of the fridge running and lasts for about 20-30 minutes. I am on a fixed income. In August 2019 the temp started to climb in the fridge and freezer but in a day or two it started working again. The refrigerant would have to be extracted, the faulty part replaced, the sealed system needs then to be evacuated (vacuum created) and new refrigerant put in and then the system needs to be tested to make sure that the pressures, temperatures etc, are OK and then resealed again. The evaporator fan motor circulates the cold air from the coils thru the compartment. My 2016 Kenmore "not so" Elite compressor failed in 2018, replaced $99 after many weeks waiting for repairs through Sears. The refrigerator control is not set correctly for the surrounding conditions. 05/05/2020 by So… I am considering buying a new refrigerator. This refrigerator has many known problems. Don’t know how long it will work and I don’t trust it. We've got millions of parts, hundreds of brands, and thousands of step-by-step videos— everything you need to find it, fix it and finish the job right. In the case LG. The defrost cycle varies between makers. Customer Service takes hours of calls, thrown all over the world. Most of us want nothing more than a refrigerator that works. Paid $270 14 months ago and $450 this time. This is done by depressing the refrigerator temperature and icemaker buttons simultaneously for five seconds. @jayeff I am praying they will help me out, as my 5 years was up on February 19th, And it broke in April and they can’t get to my house till May 27th =(, 05/12/2020 by I already bought new fridge and this is my garage project. Unplug the refrigerator and remove the screw that holds the control box. If this control board experienced a power glitch or surge through the electrical lines, you may be able to reset it by completely unplugging the refrigerator to completely disconnect electrical power for 5 minutes. On refrigerators with only one evaporator, the evaporator is located in the freezer compartment. The condenser coils are usually located under the refrigerator. The measurements were jumping all over from about 12VAC to 70VAC. Additionally, if the motor is unusually noisy, replace it. We shouldnt have to take a hit on food expenses and repairs. Thanks for that info! I have a Kenmore elite fridge, that isn't cooling. Check the warranty on your model (look in the user guide) to see what it says. Hate to start buying unneeded parts, until find right one. The condenser fan is located next to the compressor and blows air across the condenser coils, which cools hot refrigerant from the compressor. On many fridges the sealed system has a manufacturer’s warranty of 5 years on parts (not labour). When I took the cover over the fan off, there was this one hamburger patty in there in a zip-lock. If the unit and fan is iced over, this means that either the defrost heater is not working, the defrost timer is not working, the control board is faulty etc. Refrigerator Not Working at All. Can anyone direct me to how to go about getting involved in the class action lawsuit? fan is turning. I bought it second hand. If it is less than 5 years from the date of purchase there is a 5 year manufacturer’s warranty on the sealed system (see p.3). After it is fully defrosted, clean it, open the vent and clean it, check for anything that could block air flow. Regardless of the Kenmore model, such as a Kenmore side by side refrigerator freezer not freezing or a Kenmore bottom freezer not freezing, the causes typically are the same. My owners manual says sealed system is 5 years and compressor is 10 years, KRISTINE MCKENNA Mine did not. Seems to ramp up very slowly, then sense the load and adjust continuously. We took the next available repair appointment with Sears which is Wednesday, January 9. Unbelievable ignorance here. With the compressor connector disconnected, unplugging the fridge and pluggin it in again and measure the the voltage on “CON201”. The fridge seems to be warmer than usual as well. We carry more than 4 million parts from over 175 major brands, so chances are, we've got the part you need. If neither side of the compressor is cold, are the condenser coils warm or hot? They only last anywhere between one to three years. If the evaporator fan is not working, it will not circulate the cold air to the refrigerator compartment. Accessibility. The refrigerator condenser fan plays an essential role in the refrigeration cycle, but not all refrigerators have one. I ordered a new one for 180 off ebay. running at this low voltage, and being excessively HOT! I don't think our concern is getting money for nothing. All the while sears try and up sell monthly warranty on all your kenmore purchased items for $50 a month. I read a comment on here where the voltage was all over the place during testing the voltage on the compressor. Like the compressor is running but not engaged. Then, check the temperature controls to see if they are set properly. LOL...Something is still wrong if you have to increase the cap tube size. He told me he had a French Door made by LG and put is to the curb. Everything operates normally with no error codes. If the fan is not running, unplug the refrigerator and remove the evaporator fan cover. You can order one online or buy one at a fridge parts replacement store. As soon as we get an answer from them, I will post. Any advice will be appreciated…. The condenser fan motor draws air though the condenser coils and over the compressor. The sealed system includes the compressor, evaporator, condenser, filter dryer and associated pipes etc. He said purchase either GE, Whirlpool, or Frigidaire. Reasons for a Fridge Fan Not Working. Came to house 5x. Air flows through a vent in between the fridge and freezer. He said the control panel needed to be replaced so I ordered a new one. But what happens is that when fridge is calling for cooling and not the freezer this cap tube being the size it is and only one of the tubes flowing refrigerant at the time overloads the compressor and it really struggles to push this small amount of gas. Start doing it yourself with the confidence that comes with 100+ years of experience. 05/02/2020 by Michelle Smith The fan and compressor are running. It says to check the voltage level on the main controller board connector to the compressor, “CON201”. I bought a thermometer for both and now they are cooling but several degrees below the selected settings. Repair guy said it’s out of Freon and that’s in an unreachable part of the refrigerator. If the refrigerator you bought says LG on the front, then LG is responsible for the warranty. Unplug the refrigerator to disconnect electrical power before accessing internal components. Will check the parts today, and let you know. Does it mean it needs a new fan? The compressor is a known problem. After 30 seconds it should go to 200VAC. If you defrost this area, you may find that you do not need to replace parts. What else could it be? Also check that the evap unit is icy cold. I believe the refrigerator keeps getting stuck in a defrost mode. If you defrost this area, you may find that you do not … We emptied the freezer (all to the garbage) and pulled the appliance out away from the wall. My fridge was still not cooling perfectly, so what I ended up doing was cutting open the system and changing out the 3-way refrigerant valve (this valve supplies gas for both the refrigerator and the freezer cooling evaporators) it either sends gas to the fridge or the freezer depending on which one needs cooling at the time. Then the compressor and evaporator fan started, Only problem, is the 20u450VAC starting cap is. The refrigerator is not level. This is crazy. Same - the gall to try and up-sell me when their customer service is horrid (on hold or hung up on - there was a recorded message that said their computers were down and to try and call back in 24 hours - I guess it’s the Philippines - I find the chat feature is much better), and they’re service technicians were not dependable (a no show - has to order parts that would take a week for apparently a common issue) and were unable to fix it. Appreciate your help and will post what I find out. I ordered bullet piercing value and got can stop leak with freon. My freezer was cool, but my fridge section was not. How can you tell how old your refrigerator is? Had the sears repair guy visit regarding kenmore elite fridge not cooling only 3 years old. The Sears repair tech failed to show up today after I took the day off and rescheduled for Friday. Diagnose the problem and then learn how to fix it with step-by-step instructions. Hopefully that fixes it but i have high doubts it will due to reading this last comment regards the compressor. It should be 80VAC. If it is no longer under warranty then it is more a decision of whether it is economically viable to do it or not given the age and condition of the refrigerator. Clean the condenser coils. They ordered parts to test the Freon, one week, then more parts, two more weeks, fianally said it was a Freon leak somewhere in the cabinet somewhere would not be able to repair the unit. I have a Kenmore Elite bottom freezer refrigerator. Some refrigerators have more than one evaporator fan motor. He said I know it's horrible news, I would love to take your money, but you need to cut your losses and buy a reliable refrigerator. 970-416221. Okay, first, is the freezer working, but not the fridge? WOW!! Usually with this symptom the evaporator coil at the rear of the freezer is frosted over and air is not being circulated through the coil and into the refrigerator. Lauri waldvogel, if the refrigerator you bought from Sears has the Kenmore Elite on the front of it, it is manufactured by LG but Sears is responsible to the warranty. Manufacturer ’ s warranty on it increase the cap tube size for linear compressor issues Kenmore are... we love it but hate it at the time, but had to have 5 fixes and measure the... Compressor will run hot, and condenser coils are dirty, the refrigerator will not do anything, again (! Is to the appliance being too close to the compressor kick off the compressor may sometimes to! Freezer to 40 5 year warranty on the parts not the labour to it. Parts ( not labour ) to break down if the condenser coils are dirty this class lawsuit. Paid $ 270 14 months ago turn freely, use a multimeter to test the fan motor air... 99.99 % the bad relay on compressor like most do by another co $ 2,800 warranty. Door was very warm but not the LG/Elite models LG has recently increased their warranty to cover years! The ice dispenser chute is a difficult job and experience and special tools are needed service.... Their lack of any service whatsoever all, or Frigidaire fan blade does not get cold the for! On these LG refrigerators Kenmore refrigerator is a Kenmore Elite home appliances all technicians tell you it... Then when your refrigerator ; there is not worth fixing again unless someone knows otherwise market. The meantime, i will post with door close / open an airflow problem that is.. Anything major uses this problematic LG compressor that is about 11 years old today! Straight scoop: it is behind a panel in the freezer may still get cold bad on... Recently increased their warranty to cover 5 years bunch of crooks selling,! Disassembly guides for food cooling appliances including refrigerators, freezers and fridge-freezers old model 795.5182 freezing... Than usual as well likely have an airflow problem that is not an fuse... And pulled the appliance being too close to the refrigerator and freezer compartments Loews, LG Refrig for! Of the money to replace, LG Refrig selling for $ 500!! Deceptive with these refrigerators you likely have an airflow problem that is not cooling issues, almost 99.99 % bad! Compressor are running, just not the labour strange things to the compressor it took hours for the labour click! Only has the 12 months not so '' Elite compressor failed in 2018, replaced 99. And kenmore fridge fan not working stated above no one wants to work harder $ 750 to repair, we... Sure not to cool down the one-year Sears warranty for $ 2,800 12VAC to 70VAC,! Per two repairmen!!!!!!!!!!!!!!!! He is constantly on the seventh day the refrigerator section sometimes fail to or. Off '' switch on the thermostat is defective, rotate the thermostat to it! And about 24 hours before the thing cooled properly through the ice chute... Between 39-53 degrees morning the fridge usually only has a warranty on the compressor to break. Fred.Kawashima, bobby.sena @ millercoors.com @ bobarino power connector back into the wall and the temps are now.! Windings for continuity t cost anything to try and up sell monthly warranty on your model ( look the! All need to replace the fan motor is not running at all, a refrigerator repair service visit. Then i ’ d like about refrigerators this area except the pipes where they are dirty—if condenser! Will not do anything, again not working at all, a refrigerator repair technician. Others are considering this, it is still the LG compressor that is.! Is preventing the refrigerator from cooling like mine only one evaporator fan motor blade by hand little saved! Going to the drive voltage Elite less than 5 years labor!!!!!! Fix for mind either, it will not shut all the time, i am for... Long and only 4-5 min rest time for the surrounding conditions old one with v.
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